securely make your payments online
While loan payments made from your OUR Credit Union account are always free using online banking, we also offer the ability to transfer from another institution via our web payment portal.
To make a loan payment from your checking account or debit card at another financial institution, all you need to do is access OUR Payment Center, a self-serve web payment portal, create a log in using your member number, birth date and the last four digits of your social security number and then enter your payment information. There is no fee for this service.
Effective 4/13/2023 we will no longer be accepting credit cards for payment on loans. Debit cards and prepaid cards will continue to be accepted.
FAQ's
To create your web portal log in you will need you member number, your birth date and the last four digits of your Social Security Number. Please remember to use the correct format when entering your information. For example, MM/DD/YYYY for your birth date.
Two security questions, your member number and billing zip code on file with OUR Credit Union.
Please contact OUR Credit Union at 248-549-3838, option 6 to have your user ID re-enabled.
*Please note – Your account will be disabled after 90 days of inactivity or not logging in.
Click on Problems Logging In on the web payment portal and follow the steps to reset the password.
* Please note – OUR Credit Union representatives cannot reset a password. However, a representative can look up your user name and billing zip code to assist with resetting a password.
This error will result if you provide incorrect responses to the validation questions. After 24 hours, you may attempt registration again by providing correct responses.
Simply complete a new registration.
There is not a fee for this service.
You can easily set up and customize recurring payments at no cost.
To pay off your loan you will need to speak to someone in our Call Center at 248-549-3838 or stop into a branch.
The Web Portal will accept less than the minimum payment due and up to the maximum limit. Payments are limited to $2,500 or less per ACH transaction and debit or credit card transaction every 3 business days per member.
You will only see a loan if you are listed as a borrower. If you have a new loan, you will need to re-register.
Please contact an OUR Credit Union Specialist at 248-549-3838, option 6 to have your email address updated.
Please contact an OUR Credit Union Specialist at 248-549-3838, option 6 to have your payment canceled, if it is the same business day.
Pay-by-Phone
An additional payment option is Pay-by-Phone. You can make a payment by calling an OUR Credit Union representative, at 248-549-3838, option 6 and they will assist you with completing your payment information over the phone. There is a $10 convenience charge for this service.
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